FAQ's & Links
Covid 19 Update: July 29th, 2021
We’ve missed you! So it’s great news that the UK government has just announced that fully vaccinated travellers from North America and the EU can now visit the UK without having to self-isolate on arrival, as has been the case for some time. This means we are very much open for business again! We would be delighted to help with your planning, so please don’t hesitate to contact us – by email in the first instance, on email@example.com
And with regard to Covid-19, in case social distancing etc is still in place when you visit the UK, WE ARE FULLY ACCREDITED AND CERTIFIED UNDER THE UK GOVERNMENTS ‘GOOD TO GO’ SAFETY SCHEME.
This means that we have been trained and are up to date in risk assessment with regard to keeping our clients safe at all times, whether you are on a walking tour, taxi tour, driver-guided tour, or having lunch in a lovely old pub with your guide.
** We have also made our cancellation policy much more flexible, to reflect these more unpredictable times. Please see our new policy details below, in FAQ No. 13, in red.
Very best wishes from the team and the guides at Experience England
(Follow Us on Instagram – @john_blakey7)
Planning a trip can feel a complicated business sometimes, so my aim is to make things as clear and easy as possible.
We hope you will find the answers to any questions here, but if not, please don’t hesitate to Contact Us with any further queries or special requests.
You will also find useful links for booking advance tickets to various attractions and other sites that might be helpful, at the bottom of the page.
1. WHAT EXACTLY IS A BLUE BADGE GUIDE?
The Blue Badge is the highest qualification it is possible to achieve as a professional, accredited guide and it is issued by UK’s Institute of Tourist Guiding.
Blue Badge Guides are considered to be perhaps the most rigorously trained guides in the world and the qualification is considered so important that the year I graduated, we were presented our badges by the British Government’s Minister of Tourism.
We undergo nearly 2 years of intense study, travelling all over London & England, culminating in 5, three hour exams and 6 separate oral/practical exams at the main london attractions, such as The British Museum, Westminster Abbey and The Tower of London.
It’s why we, who hold the Blue Badge are so proud of it. It takes long hours, dedication and determination to get one and as result we are like no other guides in the UK.
Our qualification means that only we are privileged to guide inside :
- Westminster Abbey
- The Tower of London
- St Paul’s Cathedral
- The British Museum
- Windsor Castle … to name just a few locations.
It also means that with us, our guests can bypass some of the longest lines (we call them queues) in London, which can be very handy with a line of 600 outside Westminster Abbey.
Our training also means we are qualified to guide extensively outside London, including Oxford, Stratford-Upon-Avon, Stonehenge, Bath just for starters.
My Blue Badge (pictured in the upper right had of the site) is a bit battered now, but it makes me hugely proud: it’s means it’s seen action, which is testament to the fact that my guests have also enjoyed some real adventures and created memories they will never forget.
2. WHAT IS THE DIFFERENCE BETWEEN A WALKING & DRIVING TOUR?
A WALKING TOUR does exactly what is says on the tin, with the added bonus of you being able to travel between sites on buses, tubes and even river boats, just the way us Londoners do every day.
It’s a fantastic way to see the city, but do bear in mind that a certain level of fitness is required as the walking will include some steps up and down into tubes stations (our subways) and hopping on and off buses.
Your guide will meet you at your hotel or apartment, as long as it is in central London, and off you’ll go!
Travel costs for the day are not included in this tour price, so you will need to purchase a One Day Travel Card or Oyster Card if you intend to use the tube and or buses for more than one day. You can buy these in advance, online HERE if you wish. If you decide to travel by black cab, any taxi fares can be paid to the driver, in British Pounds or by credit or debit card.
A DRIVING TOUR means spending the day being chauffeured to all the sites in your guide’s vehicle. On a driving tour, all transport, fuel and parking charges are included in the price and when we arrive at each destination you will be rested and ready to explore each area on foot. They will collect you from your central London hotel, drive you to the the various sites and areas, where you can then explore on foot.
We have guides with vehicles ranging from Mercedes Saloon Cars for up to four passengers, to MPV’s for up to 6. If your group is larger than 6, do Contact Us with details, and we can probably arrange for a separate driver with mini-coach to transport your group and your guide.
TAXI TOURS OF LONDON – We advise doing London tours on foot and public transport. However, if you would prefer to be driven, no problem, we can do tours in a Luxury London Black Taxi – they can use the bus lanes, unlike app hailed minicabs or chauffeured vehicles, so you can more easily whiz around London. See our Taxi Tours Page for details.
3. CAN YOU GET ME PAST THE LINES?
The three places with the longest lines are Westminster Abbey, The Tower of London and Windsor Castle.
- At The Abbey, yes, we can get you past the lines (we call them queues here!) and very satisfying it is too!
- At the Tower of London, we will send you a link to the best place to book your tickets in advance. Once you have these, you don’t need to line up to get tickets on the day. And if you’re with a Blue Badge Guide, we can usually use the ‘fast lane’ to get you in.
- At Windsor Castle, we strongly suggest that you book your tickets in advance, online.
Please do not book tickets until after we have discussed your itinerary.
4. WHAT IS INCLUDED IN THE PRICE AND WHAT IS NOT?
When you book a Walking Tour, all pre-planning and guiding services are included in the tour fee.
Refreshments, transport costs and admission fees to the various sites and attractions are not included.
When you book a Driving Tour, all pre-planning, guiding services, fuel and parking are included in the tour fee.
All refreshments and admission fees to the various sites and attractions are not included.
5. ARE YOU CONCERNED ABOUT THE ENVIRONMENT?
That’s a tough one when you’re in tourism, with all the planes, trains and automobiles involved, but we are offsetting our own carbon footprints as far as we can, and you can too – we’re subscribing to Ecologi.com – this wonderful business gives us all the opportunity to easily and actively do something incredibly positive for our planet. We have been a paperless business for 12 years and we are proud to be founding members of Ecologi.
As of August 2021, over the last 27 months, we have planted just over 1000 trees and offset nearly 58 tonnes of carbon, which is equivalent to about 44 long haul flights or 177 sq metres of sea ice. If you’d like to offset your travels, and other areas of your life, take a look at their site – you can change the region by clicking the flag at the top right of Ecologi’s home page.
6. SHOULD I BUY A LONDON PASS?
That very much depends on how much you’re likely to use it. The London Pass is only good value if you use it to it’s full capacity. However, it does mean that you can bypass lines at some attractions. You need to carefully read what the pass entitles to you and work out whether you would use it enough to make the cost worthwhile.
You can buy a 1, 2, 3, 6 or 10 day pass, depending on how long you will be in London.
It is also valid for Windsor Castle and Hampton Court, both just on the edge of London.
Click HERE to find out more.
7. CAN YOU BOOK US A HOTEL?
We are not a travel agency, so do not book the hotels. One reason is, should you need to cancel your trip to the UK for any reason, if you have booked the hotel, using your credit card, it is much easier for you to claim compensation. It is usually possible to book directly on the hotel’s website anyway.
HOWEVER! We have plenty of ideas about where to stay both in London and out of London, if you decide to do some overnight touring with one of our guides.
Everything from smart London B&B’s to luxury 5 Star Hotels; or old manor house hotels and lovely old creaky inns, in the countryside.
We can send you recommendations based on your needs, on request when booking your tour.
8. CAN YOU BOOK US TICKETS FOR THE SITES & ATTRACTIONS?
We do not book tickets for guests as the venue may ask to see the card and card holder’s ID when collecting tickets.
It’s much more secure if each guest is in charge of their own travel documents and tickets. That leaves us free to concentrate on making sure that your tours in England are perfect for you.
We will give you, or your travel agent, all the information you need to book your tickets, including links to the official websites.
9. HOW FAR IN ADVANCE SHOULD I BOOK? AND HOW DO I PAY?
It’s best to book as soon as you know your travel dates, as our guides do get booked weeks, even months, in advance. People do like to plan! However, please do get in touch even if it’s a last minute request as you never know how schedules can change and we will always do our best to accommodate you.
A 25% non-refundable deposit secures a booking and the balance is payable 28 days before the first booked tour date.
Visa, Mastercard and American Express are all accepted.
If you are paying by card, for security, we will call you if you give us the best number to contact you on. Please also let us know what time zone you’re in so that we can call you at a civilised time!
** Please never email your card details to anyone!
10. IS THERE A LIMIT TO THE NUMBER IN OUR PARTY?
For London tours, doing Walking Tours and we usually set a maximum of 20. The price is the same, whether for 2 or 20.
However, if your tour requires a car, MPV or mini coach, we should be able to accommodate you and your group, whether using a driver-guide or separate guide and driver. Just ask.
11. ARE YOU / WE INSURED AND PROTECTED WHILE ON YOUR TOURS?
We have full Public Liability Insurance. We are also fully insured and licensed to carry passengers in our vehicles. Our driver-guides are, as all good driver-guides should be, fully CRB checked, their vehicles are inspected once a year, and they have mandatory MOT (Ministry of Transport) tests twice a year.
Our insurance however, does not cover us or you for cancellations; so we strongly recommend that you take out suitable travel insurance to cover any losses that may arise from cancellations, or for medical assistance.
12. CAN YOU ARRANGE AIRPORT TRANSFERS TO OUR LONDON HOTEL?
Depending on your arrival time, it sometimes makes sense for a driver-guide to collect you at the airport and take you on a 3/4 hour introduction to London tour, before dropping you at your hotel. If you are arriving early and think you may like to do this, just ask us to quote for a combined transfer and tour.
If you would simply like a private transfer to or from your hotel, just let me know and I can arrange for a top notch chauffeur company to meet you at arrivals, help with your luggage and generally look after you very well! We can also arrange VIP airside assistance –
If you’d prefer the simpler option of a taxi, we can arrange that too. Just let us know.
13. WHAT ARE YOUR TERMS, CONDITIONS AND CANCELLATION FEES?
Experience England Terms, Conditions and Cancellations
All guides, drivers and service providers booked through Experience England adhere to, and are covered by, the following terms and conditions:
** Covid-19 Cancellation Policy Update. Please note that our usual Terms & Conditions and our Cancellations Policy is still written below in black print – however, in light of the current travel situation, in line with The Driver Guides’ Association, we have made our cancellation policy much more flexible. We won’t ask for deposits for the foreseeable future – we’ll simply work with you to plan your tour, pencil everything in, and only ask for payment, in full, about a month before you travel, by which time, we should have a very good idea of whether it’s possible.
During the current COVID-19 situation, if a confirmed booking is cancelled, the following charges, plus any unrecoverable expenditure (e.g. pre-booked experiences), will apply until further notice:
Until 15 days before the first booked tour: Full refund of fees.
14 days’ notice or less: 50% of the total fee will be charged.
7 day’s notice or less: 75% of the total fee will be charged.
48 hours’ notice or less: 100% of the total fee will be charged.
Payments, for tours, transfers and experiences are required in full, at least 28 days before the first tour date.
(Our usual Cancellation Policy Below is suspended in favour of the new policy above, during the Covid-19 pandemic; other terms and conditions below still apply.)
The following penalties will apply if a confirmed booking is cancelled:
28 days or more before date of first booking – 25% of the full fee or loss of deposit
27 to 8 days notice – 50% of the full fee
7 days or less – 100% of the full fee
plus any unrecoverable expenditure (e.g. pre-booked hotels, transport, transfers or booked experiences)
We strongly advise you to take out travel insurance which may cover the cost of any losses that may arise from any cancellations.
In the event that your guide considers that you should not attempt to do a specific tour – for example because of unexpected adverse weather – and there is no mutually agreeable alternative tour, you would receive a full refund for any monies paid for guide services.
Refunds will not be made for any tours cancelled by clients because of conditions prevailing outside the UK. Such refunds should be covered by clients’ travel insurance.
* Please note that once tours have been confirmed and the deposit or full payment taken, any requested changes will incur a £50 administration fee.
Experience England (John Blakey Private Tours) cannot be responsible for cancellations due to unscheduled closures by third party suppliers, or events beyond its control, but will do all possible to offer an alternative. Nor is it liable for any loss, accident, injury or damage to clients and their personal effects.
General Terms and Conditions:
All driver-guides are all covered by public liability insurance. Their vehicles are all insured for private hire or hire and reward and they hold the correct licenses required by their local public authority.
Please provide appropriate child car seats for babies and small children. With advance notice your Driver Guide may be able to supply a suitable child seat at a small extra charge.
UK law requires seatbelts to be worn by all occupants of a moving vehicle. UK law forbids smoking in any Private Hire Vehicle.
If clients wish to extend their tour beyond the agreed booked time, this is normally possible, subject to mutual agreement about the additional expense this will incur.
NB. An administration fee of £50 will be charged for changes to itineraries after they have been agreed and the deposit or full fee has been paid.
Problems and Complaints:
Problems and complaints should be addressed firstly to John Blakey in writing. As John Blakey and Experience England operate under the law of the UK, any disputes that cannot be amicably resolved will be exclusively subject to the jurisdiction of UK courts.
Experience England strongly recommends that all clients have suitable travel insurance to cover any losses that may arise from cancellations, as well as any medical issues that may arise.